Platform development

What's built, what's coming

Fulfild is under active development. Here's where the platform stands and where it's heading.

Where it goes next

A roadmap, in intended delivery order.

The launch build covers every core operational flow. What follows is grouped into phases — estimates are directional and revisited at the end of each one.

Phase 1 Immediate
In progress

Customer intelligence & UX

  • Order templates, standing orders and running-low predictions
  • WhatsApp-to-order with a supervised approval workflow
  • Customer delivery tracking — link, SMS and email at each stage
  • Support upgrades — canned responses and a knowledge-base portal
Phase 2 Q3 2026
Planned

Analytics & intelligence

  • Operational intelligence across purchasing, stock age and demand
  • Supplier performance scorecards
  • Customer health scoring across order frequency, AR and margin
Phase 3 Q3 2026
Planned

Financial automation

  • QuickBooks Online two-way sync
  • GoCardless Instant Bank Pay and Direct Debit
  • Automated credit holds when a customer exceeds their limit
  • Self-service prepaid top-up from the customer account
Phase 4 Q4 2026
Planned

Contracts

  • Contract management in the dashboard
  • Template library and signing-request generation
  • Multi-party signing with a tamper-evident audit trail
  • Delivery-note e-signatures from the driver app
Phase 5 Q4 2026
Planned

Expenses & P&L

  • Structured expense capture — staff, premises and overheads
  • Full P&L combining COGS, OpEx and revenue
  • Live margin visibility without round-tripping to accounting
Phase 6 2027
Planned

Multi-entity

  • Entity-scoped dashboards and reporting
  • Per-entity operator access constraints
  • Cross-entity consolidation views
Strategic 2027
Strategic direction

Multi-tenant SaaS

  • Offering the platform to other distributors
  • A direction, not a committed phase
Available on day one

What's live today

Every core module is built and operational. This is what your business runs on from go-live — not a promise, a starting point.

See what you'd get on day one

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