Let trade customers order online, on their terms, without a phone call.
A B2B ordering experience for approved trade accounts — a self-service storefront backed by operator tools, not a single bolt-on portal. Customers see their own pricing, order within their credit limit, and manage invoices, returns and support themselves. Orders flow straight into the operation — no re-keying.
A public application captures business type, company and VAT numbers, alcohol licence and delivery address. Submitting opens a review rather than granting instant access, so commercial terms are set before the first order.
Close ↑ Click to expandEvery customer sees prices resolved from their group, with per-customer overrides where agreed. Products outside an allowed group are never shown.
Close ↑Both thresholds are set per delivery route, so the whole fleet is configured from one place — with per-customer carve-outs when needed.
Close ↑At checkout the cart is checked against available credit. If it is over, the on-account payment option disappears, so a customer cannot pass their limit by accident.
Close ↑Stock is reserved when an item is added to the cart, not at checkout, so two customers editing orders at once cannot buy the same unit.
Close ↑Near-expiry batches can carry a time-limited discount shown beside the normal price. When the batch sells out, the offer closes itself.
Close ↑Customers who prefer to email a purchase order have it parsed into a draft. An operator reviews the lines before it becomes a real order.
Close ↑Customers see past orders with status and invoice links, and rebuild a cart from any previous order in one click.
Close ↑Every invoice, proforma and credit note is available as a PDF, with statements generated on demand for any date range.
Close ↑Customers raise a return with per-line reasons, which lands directly in the operator approval queue.
Close ↑Customers can pre-fund their account, tracked on an append-only ledger where every movement is recorded.
Close ↑Read-and-reply support threads, with the same conversation visible to the operator from the dashboard.
Close ↑A customer-facing area with the required data-protection disclosures and a request form that opens a tracked 30-day ticket.
Close ↑Customer Ordering works with the rest of the Fulfild platform. Changes in one module flow through automatically.